Shipping - charges and policy

Once received your order will be processed within 48 hours and shipped by commercial courier. You will receive a shipping confirmation with tracking number to the email address associated with your order. At present we only ship within the European Union. Please email customer service at customerservice@imersa.it to inquire about global shipping options. Goods are not dispatched at weekends or during public holidays.

Italy delivery

Domestic shipping (ITALY) : € 5,00 for order below 50€, FREE for order above 50€.

This service normally takes between 1-2 working days to arrive once dispatched.

Europe delivery

International shipping (EU) : € 30,00 for order below 90€, FREE for order above 90€.

If you have not received your tracking number, please do let us know. Within Europe, orders normally arrive within 2-3 working days.

Parcels may be delayed further by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries. It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.

Late delivery

If you have not received your order within 7 working days of receiving your shipping confirmation, please contact our customer service team on +39 02 3663 7391 or email customerservice@imersa.it

Changing your order

We regret that we are unable to cancel or change an order if it has already been processed. You have the legal right to cancel your order within 14 working days from receipt. Just sent us a notice of cancellation by email to customerservice@imersa.it and return the items to us in their original, unopened and unused condition.

Returns

We want you to be 100% satisfied with your order. If there is a fault with your order or with a specific product, within 14 days of purchase contact our customer service at the e-mail address customerservice@imersa.it indicating your order number and the reason for the return. We will do our best to send you a reply as soon as possible.

Once approved, please return unused products to us so we can proceed with your refund. Shipping is at the expense of the consumer.

All returns must be sent to our Head Office in Milan (Italy). We strongly recommend sending your purchase back to us using a courier or a forwarder, so that it is trackable and please make sure that the products to be returned are properly packaged. We will be responsible for your return once it has reached our Head Office (items lost in transit will not be treated as returned).

Once your return has been received by our staff, we will send you an email confirming the replacement or refund previously agreed by email.